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Airport Assistance Services

Fast Track Assistance

Airport Assist facilitates smooth navigation of the Ranchi Airport's check-in and security lines, especially during the early morning peak hour rush to the Delhi, Bengaluru, Mumbai, and other local flights. Depending on the size of the crowd, the terminal can cause bottlenecks, even at moderate levels, around security screening points.

Meet and Greet

An Airport Assist representative will be available to receive passengers at the airport terminal or entry area, and assist them in the process of baggage handling, airline registration and boarding. This service is particularly convenient for the senior citizens, for solo travellers who are not aware of the Ranchi Airport, and for families travelling with children.

Lounge Access

Airport Assist can provide lounge access for those who wish to sit in the lounge, have access to refreshments, charging points and work facilities, all free from the hustle and bustle of the boarding gates. At night-time times when the trains leave later, the lounge is much quieter than the other waiting rooms.

VIP Airport Assistance

Airport Assist provides executive, VIP, wedding and premium travelers with the same exclusive airport handling they receive from the airport from the moment they arrive at the terminal until the moment they are boarding. The assistance consists of baggage co-ordinations, quicker processing through formalities and escort support for one on one.

Family & Special Needs Support

Large families with small children or elderly family members often benefit from extra assistance during their journeys at Ranchi Airport. Airport Assist can make arrangements for wheelchair assistance, stroller support, queue coordination and personal escorting of escorts through the airport.

Baggage & Porter Help

Airport Assist offers porter services and baggage assistance for passengers with multiple bags, oversized bags or large business items. This is particularly helpful during busy departure times if there are trolleys available.

Transit Assistance

Ranchi Airport serves primarily domestic destinations (i.e. point-to-point services) and hence Airport Assist can be of great use to passengers who have to make use of this airport during short layovers in order to deal with their short connection, airline coordination and baggage related issues.

Layover & Connection Tips

  • Ranchi Airport has only one integrated terminal and there are only short distances between check-in, security, and boarding gates.
  • The morning hours are the busiest, especially from 6 AM to 10 AM, particularly with the flights heading towards Delhi, Mumbai and Bengaluru.
  • If several trains are departing at the same time, security queues may rapidly increase, so it is beneficial to arrive at the station a little earlier than normal.
  • There is a WiFi facility in the terminal which is free (but sometimes requires OTP verification with an Indian mobile number).
  • For those wishing to use lounge access, timings should be checked as they may vary according to flight schedules from time to time.
  • Outside arrivals, there are also taxi services available on the app, such as Ola and Uber, but pre-paid taxis are still popular among locals.
  • Domestic-to-domestic flying on separate tickets, 2-3 hours between flights is preferable.
  • There are few overnight amenities in the terminal building at Ranchi Airport, and people with long layovers typically stay at hotels near the airport on Airport road or Hinoo.
  • Availability of the SIM inside the airport will depend on its operating hours and therefore, it is more likely that international travelers will be able to activate eSIM before they reach the airport.
  • Weather sometimes causes these evening schedules to be disrupted during monsoon months, particularly those of flights to and from eastern India.
  • The quieter seating areas near the further gates are generally more comfortable for families with children, than the central waiting areas.
  • For passengers who are elderly, ask for a wheelchair on board, preferably when making reservations on that airline or when using Airport Assist, especially during holiday season.
  • Due to its smaller size, navigating the airport is much easier for first-time flyers than at bigger airports in the Indian metro.
  • Baggage recheck is usually simple for domestic transfers, however those who are travelling on different airline tickets should check with check-in desk regarding baggage policies.
  • The official Indian visa and transit rules can be checked at: https://indianvisaonline.gov.in

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